Complex Care at Home
Coordinated Support That Helps You Live Safely at Home
Our complex care service is designed for people whose needs require more detailed planning, risk management and coordination, while helping them remain at home where this can be done safely.
- Experienced Carers
- Person-Centred Care
- Personalised Support
Detailed Assessment
Support starts with a thorough understanding of needs and risks
Individual Care Planning
Care plans reflect routines, communication, preferences and required support.
Coordinated Approach
We work with families and relevant professionals within agreed roles.
Safety & Dignity
Support aims to protect wellbeing while maximising choice and independence.
What Is Complex Care?
Complex care at home supports people whose health, disability or long-term condition creates needs that require more detailed planning than standard day-to-day support.
The exact service depends on Rakay’s registration, staff competence and the person’s assessed needs. Some support may be social care, while clinical tasks can only be provided where they are lawfully delegated, appropriately governed and delivered by competent staff.
Support with daily living and personal routines
Companionship and emotional wellbeing
Help with agreed medication routines, meals and everyday activities
What Our Complex Care Can Include
Our home care services can be tailored to provide the type and level of support that works best for you or your loved one.
Personal Care
Dignified support with personal routines based on assessed needs.
Mobility & Positioning
Support using agreed techniques, equipment and risk assessments.
Medication Support
Support with medicines according to the care plan, medicines policy and applicable guidance.
Nutrition & Hydration
Help with meals, drinks and agreed nutritional routines.
Communication Support
Care adapted to communication preferences, sensory needs and capacity considerations.
Professional Coordination
Appropriate communication with family and relevant health or social care professionals within agreed boundaries.
Who Can Benefit From Complex Care?
This service may be suitable for:
- People with multiple or higher-level care needs
- People managing long-term or progressive conditions
- Individuals living with physical or learning disabilities
- Someone leaving hospital with an established care plan
- Families who need coordinated support from different professionals
- People who can be safely supported at home within Rakay’s registered scope
98%
families say they would recommend our service.
Local & Reliable
Based in Feltham
24/7 Support
We´re here when you need us
No Hidden Fees
Transparent pricing
Ready to Take the Next Step?
Talk to our Rakay team about complex care and arrange a free, no-obligation care assessment to understand the support that may be right for you or your loved one.
Why Choose Rakay Services LTD for Live-In Care?
Person-Centred Support
Care is organised around the individual, their choices, routines, preferences and goals.
Dignity & Respect
We focus on privacy, respectful communication and supporting people to retain choice and independence.
Flexible Care
Support can be reviewed and adjusted when circumstances, routines or care needs change.
Family Communication
We aim to keep clients and families informed, reassured and involved where the person wishes them to be.
How Our Care Process Works
Talk to Us
Tell us about your circumstances, concerns and the type of support you are considering.
Care Assessment
We take time to understand needs, routines, preferences, risks and goals before agreeing the right level of support.
Personalised Care Plan
We create an individual care plan that sets out how support should be delivered and what matters most to the person.
Care Begins
Care starts with ongoing communication and reviews so support can adapt when needs or circumstances change.
What Families Say About Us
Don’t Hesitate To Contact Us
We’ve helped thousands of families stay safe, comfortable, and happy at home. Whatever situation you’re facing or whatever your question is, Rakay Services Limited is here to help.
- info@rakays.com
- +44 7472 515611
- 108 South Road, Feltham, Middlesex, England, TW13 6UF
Frequently Asked Questions About Complex Care
What does complex care at home mean?
Complex care describes support for people with higher, multiple or changing needs that require detailed assessment, risk management and coordinated care planning.
Does complex care include nursing or clinical treatment?
Only where Rakay is appropriately registered, governed and staffed to provide the specific activity, or where a task is lawfully delegated to a competent worker. Not every complex-care package includes clinical treatment.
Can complex care help someone remain at home?
For some people, yes. Suitability depends on assessed risks, the home environment, available resources and whether the required support can be delivered safely.
Will you work with NHS professionals?
Where appropriate and with the necessary consent or lawful basis, we can communicate with relevant professionals so roles, instructions and escalation arrangements are clear.
How is a complex care plan created?
We gather detailed information about health, daily routines, risks, communication, mobility, medicines, preferences and desired outcomes, then agree the support Rakay is able to provide safely.