Last updated: 31 August 2026
Welcome to the Rakay Services LTD website. These Terms & Conditions explain the rules that apply when you access or use our website and the information, resources and services presented through it.
Please read these Terms & Conditions carefully. By using this website, you agree to be bound by them. If you do not agree with these terms, please stop using the website.
1. About Rakay Services LTD
This website is operated by Rakay Services LTD, a company registered in England and Wales.
Company name: Rakay Services LTD
Company number: 12284857
Registered office: 108 South Road, Feltham, Middlesex, England, TW13 6UF
Email: info@rakays.com
Telephone: +44 7472 515611
Website: rakays.com
Rakay Services LTD provides care and support services designed to help individuals live safely, comfortably and independently while receiving support appropriate to their needs.
2. About These Terms
These Terms & Conditions apply to your use of the Rakay Services LTD website.
They do not replace any separate care agreement, service agreement, care plan or other contractual document entered into between Rakay Services LTD and a client, service user, family member, representative, commissioner or other organisation.
Where care services are arranged with us, the specific terms relating to the delivery of those services, including care schedules, fees, cancellations and responsibilities, will be set out separately.
3. Information on Our Website
We make reasonable efforts to ensure that the information published on our website is accurate, clear and up to date.
However, the information on this website is provided for general information purposes only. Care requirements vary from person to person, and information provided on the website should not be treated as an individual care assessment or personalised professional advice.
We may update, change, remove or replace website content at any time without prior notice.
We cannot guarantee that all information on the website will always be completely free from errors or omissions.
4. Care and Health Information
Information about home care, live-in care, complex care, children’s care, dementia care, respite care, palliative care and other care services on this website is intended to provide general information about the types of support that may be available.
It should not be regarded as medical advice, diagnosis or treatment.
The appropriate level and type of care for an individual will depend on their circumstances, preferences, health needs, risk assessments and any relevant professional recommendations.
Where necessary, we may work with clients, families, healthcare professionals and other authorised organisations to understand an individual’s needs and develop an appropriate care plan.
Medical Emergencies
This website must not be used to obtain emergency medical assistance.
If you or another person is experiencing a serious or life-threatening medical emergency, call 999 immediately.
For urgent medical advice in England where the situation is not life-threatening, you may contact NHS 111.
5. Care Enquiries
Submitting an enquiry through our website, contacting us by telephone or sending us an email does not automatically create a contract between you and Rakay Services LTD.
Before care services begin, we may need to obtain further information, discuss your requirements, assess the needs of the person requiring care and determine whether we are able to provide suitable support.
Where appropriate, the agreed services will be confirmed separately through a care plan, service agreement or other relevant documentation.
We reserve the right to decline a request for care where we reasonably determine that we cannot safely or appropriately meet the individual’s needs.
6. Availability of Services
The care services described on our website may not be available in every location or in every circumstance.
Service availability may depend on factors including:
- the individual’s assessed needs;
- location;
- availability of suitably trained care staff;
- requested dates and times;
- complexity of care requirements;
- required equipment or specialist support; and
- whether Rakay Services LTD can safely and appropriately meet the person’s needs.
Please contact us to confirm whether a particular service is available in your area.
7. Fees and Quotations
Where prices, estimates or examples are displayed on the website, they are provided for general guidance unless expressly stated otherwise.
The actual cost of care may depend on the type of service required, number of care hours, time of day, level of support, location and individual care requirements.
Any final fees and payment arrangements will be communicated and agreed separately before the relevant services commence.
Where a quotation is provided, its validity and any applicable conditions will be explained at the time it is issued.
8. Your Responsibilities When Using Our Website
When using this website, you agree that you will not:
- use the website for unlawful, fraudulent or malicious purposes;
- attempt to gain unauthorised access to the website, server or related systems;
- introduce viruses, malware, malicious code or other harmful technology;
- deliberately interfere with the operation or security of the website;
- attempt to collect information about other website users without lawful authority;
- impersonate another person or organisation;
- provide deliberately false or misleading information through our forms; or
- use website content in a way that infringes our intellectual property rights or those of another party.
We reserve the right to restrict or block access where we reasonably believe the website is being misused.
9. Information You Provide to Us
If you contact us through a website form, telephone, email or another communication channel, you are responsible for ensuring that the information you provide is accurate to the best of your knowledge.
Please avoid submitting unnecessary confidential or sensitive information through general website contact forms.
Where health, care or other sensitive personal information is required to provide or assess services, it will be handled in accordance with applicable data protection requirements and our Privacy Policy.
10. Intellectual Property Rights
Unless otherwise stated, the content available on this website, including text, branding, logos, graphics, design elements, photographs, illustrations, documents and other materials, is owned by or licensed to Rakay Services LTD.
You may access and use the website for personal and lawful purposes.
You must not reproduce, republish, distribute, sell, modify or commercially exploit substantial parts of our website content without prior written permission from Rakay Services LTD, except where permitted by law.
Nothing in these Terms & Conditions transfers ownership of our intellectual property to website users.
11. Website Availability
We aim to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available without interruption.
Access may occasionally be suspended or restricted because of:
- maintenance;
- security updates;
- technical problems;
- hosting or network failures;
- circumstances outside our reasonable control; or
- website improvements.
We will make reasonable efforts to restore normal access where problems occur.
12. Third-Party Websites and Links
Our website may contain links to websites operated by third parties, including healthcare organisations, government services, regulatory bodies or other useful resources.
These links are provided for information and convenience.
Rakay Services LTD does not control third-party websites and is not responsible for their availability, accuracy, privacy practices, security, products, services or content.
The inclusion of a link does not necessarily mean that Rakay Services LTD endorses the organisation, website, product or service concerned.
You should review the relevant terms and privacy policies when visiting external websites.
13. Limitation of Liability
We do not exclude or limit liability where doing so would be unlawful.
Nothing in these Terms & Conditions limits or excludes liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or restricted.
To the extent permitted by law, Rakay Services LTD will not be responsible for losses resulting solely from reliance on general information provided on this website where an individual assessment or professional advice would reasonably have been required.
We are also not responsible for loss or damage resulting from events outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
14. Privacy and Personal Information
Protecting your privacy is important to us.
Any personal information collected through this website will be processed in accordance with applicable UK data protection legislation and our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how we use it, how long it may be retained and the rights available to you regarding your personal information.
15. Cookies
Our website may use cookies and similar technologies to provide essential website functionality, understand how visitors use our website and improve the user experience.
Further information about the cookies used on our website and the choices available to you can be found in our Cookie Policy.
16. Safeguarding and Safety
The safety, dignity and wellbeing of people receiving care are fundamental to the way we provide our services.
Concerns relating to the safety or welfare of a person receiving care should be reported to Rakay Services LTD as soon as possible so that appropriate action can be considered.
Where there is an immediate risk of serious harm or a medical emergency, contact the appropriate emergency services by calling 999.
17. Equality, Dignity and Respect
Rakay Services LTD is committed to providing services in a way that respects individual dignity, privacy, independence, preferences, beliefs and choices.
We aim to treat clients, families, representatives, employees and website visitors fairly and respectfully and to support equality in accordance with applicable UK law.
18. Complaints and Feedback
We welcome feedback about our website and our services.
If you have a concern or complaint regarding services provided by Rakay Services LTD, please contact us so that we can investigate the matter appropriately.
You can contact us at:
Email: info@rakays.com
Telephone: +44 7472 515611
Address: 108 South Road, Feltham, Middlesex, England, TW13 6UF
Where applicable, complaints concerning regulated care services may also be raised with the appropriate regulatory or commissioning authority.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to:
- our website;
- our services;
- our business operations;
- regulatory requirements; or
- applicable legislation.
When changes are made, the revised version will be published on this page and the “Last updated” date at the top of the page will be changed.
We encourage you to review these Terms & Conditions periodically.
20. Severability
If any part of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
21. No Waiver
If Rakay Services LTD does not immediately enforce any provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision at a later date.
22. Governing Law
These Terms & Conditions and your use of this website are governed by the laws of England and Wales.
The courts of England and Wales will generally have jurisdiction over disputes arising in connection with these Terms & Conditions, subject to any mandatory rights available to consumers living elsewhere in the United Kingdom.
23. Contact Us
If you have any questions about these Terms & Conditions, please contact:
Rakay Services LTD
108 South Road
Feltham
Middlesex
England
TW13 6UF
Telephone: +44 7472 515611
Email: info@rakays.com
Company number: 12284857