Cookie Policy

Last updated: 31 August 2026

This Cookie Policy explains how Rakay Services LTD (“Rakay Services”, “we”, “us” or “our”) uses cookies and similar technologies when you visit our website.

We want you to understand what cookies are, why we use them and the choices available to you.

This Cookie Policy should be read alongside our Privacy Policy.

1. About Rakay Services LTD

This website is operated by:

Rakay Services LTD
108 South Road
Feltham
Middlesex
England
TW13 6UF

Company number: 12284857
Email: info@rakays.com
Telephone: +44 7472 515611
Website: rakays.com

2. What Are Cookies?

Cookies are small text files that websites place on your computer, smartphone, tablet or other device when you visit them.

Cookies can help websites recognise your device, remember your preferences, improve website functionality and understand how visitors interact with different pages.

Some cookies last only for the duration of your visit and are deleted when you close your browser. These are known as session cookies.

Other cookies remain on your device for a set period or until you delete them. These are known as persistent cookies.

3. Similar Technologies

In addition to traditional cookies, our website may use similar technologies such as:

pixels;
tags;
scripts;
local storage;
web beacons; and
other browser or device storage technologies.

For simplicity, we refer to all of these technologies as “cookies” throughout this policy where appropriate.

4. Why We Use Cookies

We may use cookies to:

ensure our website works correctly;
maintain website security;
remember your cookie preferences;
improve website performance;
understand how visitors use our website;
identify popular pages and services;
measure the effectiveness of our website and marketing activities;
improve the user experience;
remember certain preferences; and
support third-party services or embedded content where applicable.

We only use cookies for legitimate and clearly identified purposes.

5. Types of Cookies We Use

The cookies used on our website may fall into the following categories.

Strictly Necessary Cookies

These cookies are required for the website to operate correctly and securely.

They may be used for purposes such as:

website security;
fraud or abuse prevention;
maintaining website sessions;
load balancing;
remembering your cookie consent choices; and
enabling functions that you specifically request.

Because these cookies are necessary for the operation of the website or a service you have requested, they may not require your consent.

Disabling strictly necessary cookies through your browser may cause parts of the website to stop functioning correctly.

Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with our website.

For example, they may help us understand:

how many people visit the website;
which pages are visited most frequently;
how visitors arrive at the website;
how long visitors spend on particular pages;
which care services visitors are interested in; and
whether users experience technical problems.

We use this information to improve the performance, usability and content of our website.

Where consent is legally required for analytics technologies, they will not be activated until you have given your consent.

Where a technology qualifies for an applicable legal exemption, we will use it only in accordance with the conditions of that exemption.

Functional Cookies

Functional cookies allow the website to remember choices or preferences that improve your experience.

These may include preferences relating to:

language;
accessibility;
website display;
forms;
location preferences; or
previously selected settings.

Some functional cookies may require your consent depending on their purpose.

Marketing and Advertising Cookies

We may use marketing technologies to understand the effectiveness of our advertising campaigns or, where applicable, provide more relevant advertising.

These technologies may record information such as:

pages you visit;
advertisements you interact with;
how you arrived at our website;
actions taken after arriving from an advertisement; and
campaign performance.

Marketing, behavioural advertising and profiling cookies will not be placed on your device without your consent where consent is required by law.

You may refuse these cookies without preventing access to the main content of our website.

6. First-Party and Third-Party Cookies

Cookies may be either first-party or third-party cookies.

First-Party Cookies

First-party cookies are set directly by the Rakay Services LTD website.

They may be used to provide website functionality, security, remember preferences or understand website performance.

Third-Party Cookies

Some features on our website may be provided by external organisations.

These third parties may place cookies or similar technologies on your device when you interact with their services.

Depending on the tools used on our website, third-party services may include providers of:

website analytics;
maps;
video content;
social media;
advertising;
security services;
website forms;
embedded content; or
other online functionality.

Third parties are responsible for their own cookies and the information they collect through their technologies.

We encourage you to review the privacy and cookie policies of any third-party provider for additional information about how they process your data.

7. Analytics Services

We may use website analytics services to help us understand how visitors use our website and to improve our content and services.

Analytics information may include data such as:

pages viewed;
approximate location;
browser type;
device type;
operating system;
referral source;
interactions with website features; and
approximate visit duration.

Where analytics technologies require consent, they will only be activated after you have made the appropriate choice through our cookie consent mechanism.

Analytics information is used to understand website performance and improve the experience we provide to visitors.

8. Embedded Content

Pages on our website may occasionally contain embedded content from third-party websites or platforms.

Examples may include:

videos;
maps;
social media content;
reviews; or
other interactive content.

Embedded content may behave in the same way as if you had visited the third-party website directly.

The third party may use cookies or similar technologies, particularly where you are logged into an account with that provider.

Where required, non-essential embedded content or associated tracking technologies will be blocked until you provide the appropriate consent.

9. Cookie Consent

When you first visit our website, you may be presented with a cookie banner or consent management tool.

Where applicable, you can use this tool to:

accept cookies;
reject non-essential cookies;
choose particular categories of cookies; and
review more information about the technologies we use.

We will not treat simply continuing to browse our website as consent to non-essential cookies where active consent is legally required.

Your choice will normally be remembered so that we do not need to ask for your preferences every time you visit the website.

We may ask you to review your preferences again if:

your previous preference expires;
we introduce significant new cookies;
the purposes for which cookies are used change;
there is a change in applicable law or regulatory guidance; or
we make significant changes to our consent system.

10. How to Change Your Cookie Preferences

You can change your cookie preferences at any time using the Cookie Settings or Manage Consent option available on our website, where provided.

Changing your preferences will not affect the lawfulness of any processing carried out before you changed or withdrew your consent.

If you withdraw consent, relevant non-essential cookies will no longer be used for future tracking where technically possible.

Cookies already stored on your device may remain until they expire or you remove them through your browser settings.

11. Managing Cookies Through Your Browser

Most web browsers allow you to view, control, block and delete cookies through the browser settings.

You can normally configure your browser to:

block all cookies;
block third-party cookies;
delete existing cookies;
notify you before cookies are stored; or
clear cookies when you close your browser.

The exact process depends on the browser and device you use.

Please be aware that blocking all cookies may affect the functionality of our website. Certain features may not operate correctly if essential cookies are disabled.

12. Cookie Duration

The length of time a cookie remains on your device depends on its purpose and configuration.

Cookies may be:

Session cookies – deleted when you close your browser.

Persistent cookies – remain on your device for a specified period or until you delete them.

We aim to keep cookie retention periods proportionate to the purpose for which each cookie is used.

13. Cookies Used on This Website

The exact cookies and similar technologies used on our website may change as our website, analytics tools and service providers are updated.

Where available, our cookie consent management system provides up-to-date information about individual cookies, including:

cookie name;
provider;
purpose;
category;
duration or expiry period; and
whether the cookie is a first-party or third-party technology.

You can access this information through the Cookie Settings or Manage Consent option on our website.

We regularly review the technologies used by our website and aim to remove cookies that are no longer required.

14. Personal Data and Cookies

Some cookies may collect information that constitutes personal data or can be linked with other information relating to you.

Where cookies involve the processing of personal information, that information will be handled in accordance with applicable UK data protection legislation and our Privacy Policy.

Our Privacy Policy provides further information about:

what personal data we collect;
why we collect it;
our lawful bases for processing;
how long we retain information;
who we may share information with; and
your data protection rights.

15. Protecting Your Privacy

We aim to use cookies in a transparent and proportionate way.

Where consent is required, we will provide you with a meaningful choice and will not deliberately activate non-essential tracking technologies before the required consent has been obtained.

We periodically review our website’s cookies, tracking technologies and third-party integrations to help maintain appropriate privacy and security standards.

16. Changes to This Cookie Policy

We may update this Cookie Policy from time to time because of:

changes to the cookies or technologies used on our website;
changes to third-party providers;
changes to our business operations;
changes to applicable laws or regulations; or
updated regulatory guidance.

Where we make changes, the revised policy will be published on this page and the Last updated date will be changed.

We encourage you to review this Cookie Policy periodically.

17. Contact Us

If you have questions about this Cookie Policy or how Rakay Services LTD uses cookies, please contact us: